Terms & Conditions

Cancellation policy and payment  

  • Payment of the outstanding amount must be done in cash upon checkin or via bank transfer
  • Extras will be charged at the end of the stay
  • Any payment via Credit Card will have an extra fee of 3% of the total amount
  • Cash payments can be done in € (daily exchange rate will be applied) or Dirhams (local currency)
  • Local tourist tax of 0.5€/ night per person is to be settled onsite and it is not included in the package price
  • The 30% deposit is non refundable. Cancellations 6 weeks prior to arrival will be charged 100%.
  • We are not responsible for any traveling documents you may require to enter the country
  • Travel insurance is at your own expense and it is not included in the package
  • Any injury or health expense onsite
Arrival & Departure
  • Check in time is at 3pm. The guest may access the room earlier if it is available.
  • Check out time is 10am. The guest may check out later if specifically told so by a member of staff.
  • Late check out or early check in cannot be guaranteed.
  • The guest is not entitled to a specific room unless we have confirmed the provision of such via email. The guest will be allocated a room type as per the request and quote.
  • Shared dorms can be mixed without prior notice
General House rules
  • Pets are not allowed
  • Loss of the key will result in an extra charge of 3€
  • No parties are to take place in the house after 11.00pm
  • No smoking in the bedrooms or common areas
  • Guests are expected to treat the hostel with care. Any damage to the premises may result in an extra charge
  • Towels provided are for use within the premises and not to be taken to the beach. Any lost towel will result on an extra fee of 15€
Rental. Damage and repairs
  • Any dinged rental boards will have to be fixed at the expense of the guest renting
  • Lost boards or wetsuits will result in a fee to cover the value of the board or wetsuit lost
  • Cost of repair will be assessed by the local shaper and may be from 20€ up to the cost of the board if the ding is non fixable 
Surf Levels 
  • Never Surfed/beginner. You have never surfed or have surfed once or twice during a holiday. Beginner. You have surfed regularly on and off, but still don’t feel confortable on your own. You catch green waves but you are still on a soft top.
  • Intermediate B. You surf regularly on a hard board but still need help from the instructor to place yourself at the peak and catch waves.
  • Intermediate A. You surf regularly and are totally independent. You’re capable of surfing on your own with just a few tips from the guide.
  • Advanced. You’re confortable in any type of conditions and any spot from hollow beach breaks, point breaks/slabs. 
“Return Guest” & “Super return guest” Loyalty program
  • Return Guest. You have visited us at least once in the last 3 seasons. 
  • Super Return Guest. You have visited us more than once in each season for the last 3 seasons. 
  • Return Guest gets a 10% discount 
  • Super Return Guests a 12% Discount 
  • Offer is only applicable for 7 night stays in any package of your choice excluding Bed&Breakfast 
  • Offer is only applicable for direct bookings
  • Offer excludes peak season and school holidays 
  • Offer is only applicable for an individual returning guest and not a whole party