Terms & Conditions

Cancellation policy and payment  

  • Payment of the outstanding amount must be done in cash upon checkin or via bank transfer
  • Extras will be charged at the end of the stay
  • Any payment via Credit Card will have an extra fee of 3% of the total amount
  • Cash payments can be done in € (daily exchange rate will be applied) or Dirhams (local currency)
  • Local tourist tax of 0.5€/ night per person is to be settled onsite and it is not included in the package price
  • The 30% deposit is non refundable. Cancellations 6 weeks prior to arrival will be charged 100%.
 
Traveling
 
  • We are not responsible for any traveling documents you may require to enter the country
  • Travel insurance is at your own expense and it is not included in the package
  • Any injury or health expense onsite
 
Arrival & Departure
 
  • Check in time is at 3pm. The guest may access the room earlier if it is available.
  • Check out time is 10am. The guest may check out later if specifically told so by a member of staff.
  • Late check out or early check in cannot be guaranteed.
  • The guest is not entitled to a specific room unless we have confirmed the provision of such via email. The guest will be allocated a room type as per the request and quote.
  • Shared dorms can be mixed without prior notice
 
General House rules
 
  • Pets are not allowed
  • Loss of the key will result in an extra charge of 3€
  • No parties are to take place in the house after 11.00pm
  • No smoking in the bedrooms or common areas
  • Guests are expected to treat the hostel with care. Any damage to the premises may result in an extra charge
  • Towels provided are for use within the premises and not to be taken to the beach. Any lost towel will result on an extra fee of 15€
 
Rental. Damage and repairs
 
  • Any dinged rental boards will have to be fixed at the expense of the guest renting
  • Lost boards or wetsuits will result in a fee to cover the value of the board or wetsuit lost
  • Cost of repair will be assessed by the local shaper and may be from 20€ up to the cost of the board if the ding is non fixable 
“Return Guest” loyalty program
 
  • Return Guest. You have visited us at least once the last season. 
  • Return Guest gets a 10% discount 
  • Offer is only applicable for minimum 7 night stays in any package of your choice excluding Bed&Breakfast 
  • Offer is only applicable for direct bookings and your previous booking had to be a direct booking too (not via an agency) 
  • Offer excludes peak season and school holidays 
  • Offer is only applicable for an individual returning guest and not a whole party 
 10 Year Anniversary Discount 
 
  • This offer is only applicable to return guests 
  • Return Guest gets a 15% discount 
  • Offer is only applicable for an individual returning guest and not a whole party
  • Offer is only applicable for minimum 7 night stays in any package of your choice excluding Bed&Breakfast 
  • Offer is only applicable for direct bookings i.e. your previous booking was a direct booking and not via an agency 
  • Offer is only applicable for bookings made during the month of May 
  • Offer is only for bookings between the 1st of June and 23rd December 2024 (excluding school holidays)
  • Discount is applied on the season rates (June rates of season 23-24 & September to December rates of 24 – 25 Season)
  • Offer is not applicable when booking a double room for single use (excluding June) 
Surf Trip Give Away (Instagram competition) 
 
  • Eligibility. This giveaway is open to individuals who are at least 18 years old at the time of entry. 
  • Entry Period. The giveaway begins on the 29th April and ends on the 31st May. Entries submitted before or after the specified period will not be eligible. 
  • How to Enter. To enter participants must complete all of the following steps during the Entry Period: 
  1. Share Post in their Instagram Story, Tag @sunshinesurf_ AND use the hashtag #10YearsofSunshine
  2. Like the giveaway post 
  3. Follow Sunshine Surf page 
  4. Comment below and tag the friend you’d bring along 🏖️
  • Winner Selection. The winner will be randomly selected from all eligible entries received during the Entry Period. The selection will take place within 10 days after the end of the Entry Period. The selection will be auto-generated using the business owners chosen platform, evidence of the selection process will be provided.
  • Notification. The winner will be notified via direct message on the social media platform where they entered the giveaway. If the winner does not respond within 7 days of the notification, an alternate winner may be selected. 
  • Prize details. The price includes a surf trip for two (2) people on Sunshine Surf, including: 
  1. A week-long surf lesson/surf coaching package 
  2. Accommodation for the duration of the trip (shared accommodation or private double according to availability for the chosen dates). 
  3. (1) 2 hour surf lesson / coaching each day excluding the day of arrival 
  4. Surf equipment rental
  5. All meals 
  6. Transportation to & from Agadir airport / Agadir centre or Agadir bus station 
  • Prize redemption. The winner must claim the prize within 21 days of notification. Prize redemption is subject to availability and black out dates may apply, such as school holidays. 
  • Publicity. By participating in the giveaway, participants agree to allow Sunshine Surf to use their name and likeness for promotional purposes without additional compensation. 
  • Release. By entering the giveaway, participants release Sunshine Surf and its affiliates from any liability whatsoever, and waive any and all causes of action, related to any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the giveaway or acceptance, possession, or use of any prize. 
  • Modification or cancellation. Sunshine Surf reserves the right to modify, suspend, or cancel the giveaway at any time for any reason. 
  • Sponsor. This giveaway is sponsored by Sunshine Surf Morocco, Villa Izem, Dr Skoutti, Aourir, Agadir 80023, info@sunshinesurfmorocco.com 
By entering the giveaway, participants agree to abide by these Terms & Conditions.